Job description
Investigating Officer
Location: Belfast
Salary: £39,862 per annum
Contract: Initial 3 months (possibility of extension)
The Role
An opportunity has arisen for an Investigating Officer to join a busy public sector team in Belfast. The successful candidate will play a key role in the impartial assessment and investigation of complaints, ensuring fair and evidence-based outcomes. The role will involve managing a varied caseload, undertaking thorough analysis, conducting interviews, and preparing detailed written reports.
Key Responsibilities
- Investigate and analyse complaints in line with legislative and procedural frameworks.
- Identify key issues and make proportionate enquiries to gather relevant information.
- Analyse evidence and draft clear, well-reasoned reports and recommendations.
- Carry out interviews with relevant parties and witnesses.
- Communicate effectively with service users, public bodies, and stakeholders.
- Manage and prioritise caseloads to meet performance standards and deadlines.
- Maintain accurate case management records and high-quality written outputs.
Candidate Criteria
Essential:
- Educated to degree level (or equivalent) with 2+ years' relevant experience in evidence-based analysis and reporting; OR 4+ years' relevant experience without a degree.
- Strong analytical skills with the ability to use sound judgement to support decisions.
- Experience interpreting legislation, codes, or procedural requirements.
- Excellent written communication skills with the ability to produce clear, concise reports.
- Strong organisational skills with the ability to manage complex caseloads to tight deadlines.
- Interpersonal skills with the ability to handle robust challenge while demonstrating empathy.
- Experience conducting interviews to gather information.
Desirable:
- Knowledge of investigative practices and approaches.
- Experience using research techniques.
For more information, please contact Ethan Boylan. IND04
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''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''
