Investigating Assistant (Belfast / Hybrid 27k)

Job description

VANRATH are delighted to be supporting a leading Public Sector employer who is actively recruiting for an Investigating Assistant to join their team on an initial interim basis.

This is an urgent requirement with an immediate start date pending!!!

What's in it for you?

• Salary - £26,569
• 37 hours
• Excellent working environment
• Hybrid working pattern

About your next employer

The Investigating Assistant role is to undertake initial assessments of complaints received by the organisation. You will provide advice and assistance to the service users, will signpost where appropriate and will provide additional administrative assistance as required.

About you

• Educated to A level standard or equivalent
• Two years' relevant experience in an administrative role in a busy customer service environment
• Previous experience using a case handling system and understanding of maintaining them
• Previous experience preparing draft reports
• Ability to work as part of a team

What you'll do

• Undertake an initial assessment of each case received within target timeframes
• Review and assess complex information
• Request and obtain material required for investigative purposes
• Undertake interviews with service users who call into the office for advice
• Provide ongoing administrative support to Investigating Officers

To apply today contact Ethan Boylan in the strictest confidence.

Some feedback from recent VANRATH candidates-

''Vanrath have been an absolute pleasure to work with from initial job discussions to job offer and I would recommend them as the first point of call for anyone looking for exciting new opportunities.''

''I had a great experience with Vanrath, who got me through the door to my current workplace, and have been supportive through and through. I was invited for a face-to-face meet up before securing my place at work for a get to know, and it has been an absolute pleasure.''

''Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.''