Job description
Summary
- Job Reference: VR230326
- Job Title: ICT Officer
- Annual Salary/Benefits: Circa 37-38k pa: EO1 post (33,542 - 34231 + supplement of 3,713) per annum. Plus public sector pension, annual leave, flexitime, hybrid etc.
- Location: Belfast City Centre, hybrid (2 days in the office pw / 3 days wfh)
- Client: Invest NI - CST
- Contract: Permanent, full-time (37 hours pw, Mon-Fri / flexible start-finish between 7.30am and 7pm)
Apply ASAP - once you apply, we will share forms that need to be returned to us by 12noon 08/04/2026.
Overview
This is a fantastic opportunity for you to get your foot in the door with a leading public sector organisation making a genuine and positive contribution to Northern Ireland. As an ICT Officer in Invest NI, you'll be joining a small and very friendly IT Customer Service team, responsible for up to 750 users. They're a flexible and supportive organisation to work for, with a flexible hybrid working model, flexitime and more.
The ICT Team is responsible for maintaining an effective ICT service, balancing the needs of the business and individual with the compliance and security demands of the organisation. The highly motivated team of 23 report to the Head of Internal Operations.
The Information Communication Technology Team is further divided into Customer services, Infrastructure and Applications Teams as below.
As an ICT Officer, you will provide outstanding customer service, dealing with IT problems and acting as a point of escalation for Invest NI's busy service desk team. You will play a key role in developing the skills of the front-line team, ensuring a world class service.
You will help support colleagues across local and international locations as part of a busy service desk function. You will provide senior technical advice and guidance and take responsibility for large projects and more significant technical challenges. The ICT Officer will report to the Customer Services Manager.
Requirements
Experience of providing ICT Support with a range of ICT Technologies including the below:
- Troubleshooting software, network, and hardware technology issues.
- Supporting a Windows 10/11 based desktop environment.
- Experience of Active Directory / Entra ID management and maintenance.
- Experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of users and solutions.
- Experience of building a strong rapport with customers, improving customer service levels, processes and performance. Experience of writing user documentation.
*Full job description available on request / after you apply.
Next steps
After you apply or get in touch, we will send you an application form which must be completed and returned to us by 12noon on 08/04/2026. Please ensure enough time for us to send you the form, and for you to complete/return it. Late submissions will not be accepted.
For further information on this ICT Officer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
