ICT Infrastructure Analyst

Job Description

Summary

  • Job Reference: VR120625
  • Job Title: ICT Analyst
  • Client: Invest NI
  • Salary: Starting at 37,694 pa plus 3713 IT allowance
  • Location: HQ in Belfast - Hybrid (option for other offices across NI)
  • Contract: Permanent, full-time (37 hours pw, typically Mon-Fri / 9-5 - flexible)

Overview

Our public sector client (Invest NI) wishes to employ an ICT Infrastructure Analyst to contribute to the operation of their hybrid cloud, network, server, and security services. Provide second and third line technical support to Invest NI's user base and the infrastructure across its HQ operations, its extensive regional and international office network. This will include supporting Servers, Network (LAN, WAN and VPN) and VOIP telephony, and providing support for cloud services (M365/Azure), server hardware, software and security/network devices

Invest NI operate a hybrid cloud infrastructure with a blend of on premise, Microsoft 365, Azure and other cloud hosted services.

Examples of technologies deployed to support Invest NI's infrastructure include:

* Cisco networking and VOIP
* MS Teams Calling
* M365 and Azure AD
* Cloud and on-premises backup technologies
* Oracle IaaS (limited to our finance system)
* MS Dynamics (moving to SAAS in near future)
* Enterprise level firewall technologies, Checkpoint & Fortinet
* Multi layered security technologies, Sophos, RSA, Forcepoint
* MS SQL Server
* Microsoft Hyper-V/Windows Clusters
* Storage area networking
* SCCM
* O365, including Intune, Exchange, SharePoint, OneDrive.
* Windows 11
* Apps for Enterprise

Requirements

To be considered for the role, candidates must be able to demonstrate recent experience in the following essential criteria. Recent has been defined as within the past eight years.

1) A thorough understanding of a modern IT Infrastructure, its technologies and tools including:
a) Active Directory Services (e.g. GPO, ADUC, DNS).
b) LAN, WAN.
c) Microsoft operating systems, such as Windows 10/11 and Windows Server 2012 - 2022.

2) The configuration and support of hybrid cloud infrastructure, this must include Azure and/or M365.

3) Evidence of diagnosing and resolving complex problems in a hybrid environment. Managing service desk tickets to adhere to SLA's, providing on site and remote support.

4) Please demonstrate your experience in two of the following areas:
a) Supporting enterprise level network security technologies such as firewalls, proxies, load balancers etc
b) Automation of the deployment, management and configuration of operating systems and applications in an enterprise environment utilising SCCM and/or Intune.
c) The configuration and support of Microsoft 365, including Exchange, Teams and Defender.
d) Supporting Microsoft Hosting Server solutions i.e. Hyper-V, Windows Cluster and its associated components such as Storage Area Networks.
e) Managing and supporting a Windows 10 or 11 client environment in a Hybrid Azure AD joined environment.

What you'll do as an ICT Infrastructure Analyst

* Support of Local and Wide Area Networks including VPNs.
* Installation and support of an on premise and Azure Microsoft Active Directory server infrastructure.
* Administration of Microsoft Exchange (on premise and online) and SQL Server.
* Administration and configuration of SAN and data backup systems.
* Configuration and support of data comms, telecoms, and network infrastructure.
* Configuration and support of Firewalls and security appliances including Intrusion and Network monitoring.
* Network monitoring, troubleshooting and problem resolution.
* Support of telephony including fixed, mobile and VOIP.
* Support and implementation of Disaster Recovery environments.
* Provision of first, second and third line support across a broad range of ICT services.
* Management of projects to evaluate and implement new Infrastructure technologies and the specification and design of ICT systems and solutions
* Procurement of hardware, software and services for small to medium-sized systems and the management of service delivery contracts
* Delivery of ICT Best Practice and a high level of customer service to all Invest NI staff.

For further information on this ICT Infrastructure Analyst role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.