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Help Desk Administrators (Temp-Perm)

Job Description

Vanrath are supporting our client in their search for experienced Help Desk Administrators, to support their maintenance teams across a large housing organisation, on an interim basis with the potential for permanency.

If you have experience of working in a call handling environment and a general knowledge of building maintenance, property or building services terminology, we would love to hear from you!

Employment Package:

  • £21,000 starting salary
  • Full-Time, 8.15am to 5pm Monday to Friday
  • Training and professional development opportunities
  • Ongoing professional support and career guidance form our senior consultants.

Job Summary:
The post holder will provide a professional administrative support service to teams and deal with phone calls from different internal departments and tenants, passing them onto relevant people within the Department. They will process programming maintenance works orders for Engineers and manage the preparation of reports, vehicle trackers and PDA reports. The post holder will be responsible for keeping files up to date and emailing recommendations / additional works to the relevant team members.

Candidate profile:
The successful candidate should demonstrate the following experience and qualifications:

  • A minimum of 4 GCSEs (Grades A-C) including Mathematics and English or equivalent.
  • Evidence of administrative skills.
  • A high level of previous experience in a call handling environment.
  • A general knowledge of building maintenance, property or building services terminology.
  • Ability to use IT/database systems and keep task order records up to date.
  • Evidence of delivering high levels of customer service in a help desk, contact centre, facilities management, maintenance or call centre environment.

For more information on this vacancy, or other Public Sector jobs across Northern Ireland, please apply via the link below or contact Aisling Bishop in the strictest confidence.

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