Help Desk Admin - £24k - Hybrid/Boucher

VANRATH are working with a innovative Network Infrastructure Company, assisting them with the recruitment of a skilled Help Desk Administrator. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland.

This is a Permanent position - Hybrid Working role (50% of time in Boucher office, and 50% of time at Home (Monday - Friday 9.00am - 5.00pm).

This company has a fantastic reputation with staff, and has a great working culture.

Salary

£22,000 - £24,000 + Fantastic Benefits

Responsibilities:

• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Organising, supporting, and allocating customers to other departments, as per process
• An understanding of processes as a whole and being able to see the "why" behind each stage and how that delivers our customer proposition - therefore ensuring compliance to our internal processes
• Clear communicator with a focus on listening and acute attention to detail sharing accurate information about our products and services
• Demonstrate a positive proactive approach towards organisational change and work flexibly to meet the demands of a new and evolving market

The Ideal Person:

• 2 years' working experience providing excellent customer service
• Strong customer service skills with the ability to remedy problems accurately and with speed
• Strong Computer skills
• Ability to work on own initiative, multitask and work well under pressure
• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Excellent communication skills both verbal and written

Desirable:

• Familiarity working with SLAs

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

"As the leader in the professional recruitment sector in Northern Ireland, we take our corporate social responsibility seriously - we saw an opportunity with the Children's Hospice to build a strong, on-going partnership, which delivers tangible benefits to the children who need it most within our own community.

"We've been delighted to welcome one of the nurses to our offices in Belfast, where her experience and knowledge really resonated with our staff, and helped us understand the ways in which the Northern Ireland Children's Hospice is a lifeline to so many children and families locally.

​"We hope our collaboration with the Children's Hospice will not only give them much needed support, but also inspire other businesses to support then in this initiative, to help contribute in a real way to enable them to deliver their vital services."