Help Desk Admin (£24k) (Hybrid/Boucher)

VANRATH are working with a innovative Network Infrastructure Company, assisting them with the recruitment of a skilled Help Desk Administrator. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland.

This is a Permanent position - Hybrid Working role (50% of time in Boucher office, and 50% of time at Home (Monday - Friday 9.00am - 5.00pm).

This company has a fantastic reputation with staff, and has a great working culture.

Salary

£22,000 - £24,000 + Fantastic Benefits

Responsibilities:

• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Organising, supporting, and allocating customers to other departments, as per process
• An understanding of processes as a whole and being able to see the "why" behind each stage and how that delivers our customer proposition - therefore ensuring compliance to our internal processes
• Clear communicator with a focus on listening and acute attention to detail sharing accurate information about our products and services
• Demonstrate a positive proactive approach towards organisational change and work flexibly to meet the demands of a new and evolving market

The Ideal Person:

• 2 years' working experience providing excellent customer service
• Strong customer service skills with the ability to remedy problems accurately and with speed
• Strong Computer skills
• Ability to work on own initiative, multitask and work well under pressure
• The ability to work collaboratively with your colleagues to convert leads into completed installations
• Excellent communication skills both verbal and written

Desirable:

• Familiarity working with SLAs

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.