Head of Service Delivery (HYBRID)

The Company
VANRATH is delighted to be partnering with a global software company located in central Belfast, wishing to appoint a Head of Service Delivery on a full-time permanent basis. This company is a down to earth, inclusive company with a fun culture.

Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer of £60,000 - £65,000 based on experience plus a range of benefits. Benefits:

• 35 days leave + your birthday
• 12-15% bonus scheme
• Flexible working
• Regular social events

Client
The Ideal Person
If you have been in a Head of Service Delivery role for over two years or in a position related to this role and have:

• Strong client facing experience
• Good service delivery understanding
• Good customer care skills
• Strong project management abilities
• The ability to mentor others
• A technical understanding

Desirable

• A technical background
• Currently in a Head Of Service Delivery role

Responsibilities
As a Head of Service Delivery, you will:

• Directly manage people through coaching and motivating team members
• Manage team members performance
• Be responsible of how projects are planned, managed, including reviews to track potential over runs
• Implement and track KPIs
• Engage strategically with customers in terms of product, usage and requirements and the objective they are trying to achieve

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Alannah Conlon in the strictest confidence.