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General Manager (Prestigious & Rare Opp) (Hospitality)

Job Description

VANRATH are thrilled to be assisting with this extremely rare opportunity for a General Manager to join one of the most exciting up-coming ventures to hit Belfast. This General Manager will join a prestigious award-winning provider of flexible workspace, almost like the Hilton of flexible office spaces. The Historic Custom House building is being converted to this State-of-the-Art office space.

This role would suit a charismatic, experienced and personable General Manager who potentially comes from a Hotel Management background, or Flexible Office Space Management background.

This is a Permanent - Monday - Friday position (9.00am - 5.00pm). No Weekend Working. Based in Belfast City Centre.

Salary

FULLY NEGOTIABLE + Some of the Best Employee benefits in Belfast, alongside the opportunity to be part of one of the most exciting ventures in Belfast

Responsibilities

You will be the first point of contact for all existing clients, new clients and internal stakeholders, but more than that you're a crucial part of the centre team. You'll be dealing with clients every day, so professionalism is of the utmost importance

  • To be accountable for the day to day running of the business centre covering all aspects including first class service delivery, operations, team management and support, sales, health and safety, building security and team management
  • Play an active role in sales management as well as supporting the Sales team with attracting new clients. Deliver first class viewings of the office space with potential clients and actively be involved in finalising agreements as well as the retention of our existing clients
  • Oversee maintenance and FM for the building in liaison with the onsite Maintenance Officer and head office FM team. Oversee and monitor cleaning standards. Use correct escalation processes to resolve all issues asap. Have a good working relationship with local contractors to ensure speed and efficiency of response.
  • Manage and maintain effective relationships within the Belfast Community by actively liaising with local agents and business associations
  • To inspire and motivate our operational and administrative team to improve client satisfaction
  • Support where required with the advertisement and planning of our community events for clients and actively encourage our clients to attend
  • Help build engagement through our social media channels (Facebook, Twitter, LinkedIn, Instagram & TikTok)
  • Reporting

The Ideal Candidate:

  • General Management, or Management experience in a similar setting (potentially from a Hotel or Hospitality setting)
  • Experience of a client-facing service role with a passion to create an amazing experience with our clients
  • Great networking skills, and effective communication and leadership
  • Proactive hands-on approach to work
  • Charismatic and presentable individual

About the Company:

The focus from the top has always been to create an atmosphere where our employees have an enjoyable but effective workplace, using the service-success chain as a basis for successful operations. It's this ethos that has allowed us to be awarded a position in the Best Places to Work in Property for four consecutive years, and previously rank consistently very highly in the Sunday Times Best Small Companies to Work For, and also deliver industry-leading service to our clients picking up the Business Centre of the Year in 2006, 2008, 2009, 2010, 2011 & 2015 and the newly formed Operator of the Year 15+ locations in 2019, Community Engagement Activity Award 2019 and Award for Outstanding Leadership in 2013. In addition, we have been recognised for the last ten years by Investors in People, latterly with a Gold accreditation.

We are one of the UK's largest independent serviced office provider, and across our portfolio are currently operating 14,000 workstations across nearly 700,000 square feet - that's 19 football pitches or 64 Olympic-sized swimming pools of office space!

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence on 02890330250 or jack.groves@vanrath.com.