Job description
Facilities & Customer Service Assistant
Location: Castlewellan
Rate of Pay: £13.63 per hour
Contract: Initial Interim Assignment
VANRATH are delighted to be supporting a well-established public sector organisation with the appointment of a Frontline Facilities & Customer Service Assistant based in Castlewellan. This is an excellent opportunity for someone who enjoys working with the public, thrives in an outdoor/park environment, and is confident handling both customer service and light maintenance duties.
The Role
The successful post-holder will support the daily operation of a busy park facility, ensuring a welcoming, safe and well-maintained environment. Key responsibilities include:
- Operating the car park office, greeting visitors, issuing information, and collecting fees.
- Handling and safeguarding monies in line with procedures, completing associated records and reports.
- Monitoring the site, reporting defects, and undertaking general maintenance, cleaning, waste management and basic repair duties.
- Opening and closing facilities and ensuring the premises are in a suitable condition throughout the day.
- Carrying out routine safety and security checks, including first-aid provision when required.
- Using a range of tools, power tools and plant relevant to the role.
- Ensuring all policies, procedures, and health & safety requirements are adhered to at all times.
- Completing documentation, attending training, and supporting wider departmental activities as needed.
This role involves flexible working hours to meet the needs of the service.
Essential Criteria
Applicants must demonstrate:
- GCSE English and Maths (A-C) or equivalent, plus at least 6 months' experience in a customer-facing role;
OR, in lieu of GCSEs, at least 1 year's customer-facing experience.
- At least 6 months' cash-handling experience, including keeping accurate associated records.
- The ability to undertake frontline duties involving public interaction, basic maintenance, cleaning, and site safety.
- Strong customer service skills and the ability to maintain professionalism in a busy environment.
What's on Offer
- Competitive hourly rate of £13.63
- Supportive public sector environment
- Opportunity to contribute to the smooth running and positive reputation of a much-loved outdoor facility
For more information, please contact Ethan Boylan. IND04
