Customer Support Specialist (French & English speaking)

The Company
VANRATH is delighted to be partnering with a top client to help with the search for a Customer Support Specialist to join their growing team to provide support to their customers in both English & French. This global technology company is looking for the candidate to be fluent in both English and French, along with coming from an IT background.
Salary/ Benefits
This global technology company is offering a salary of £25,000 along with a range of benefits.
Benefits:

• Great career progression and development
• Unlimited holidays (PTO Scheme)
• Flexible working (1 day a week in office)
• Dental & private cover

The Ideal Person

• Customer Service experience
• Fluent in French and English
• Basic technology background/experience
• Troubleshooting skills

The role
As a Customer Support Specialist, you will:

• Provide first line customer support through telephone and email
• Provide a valuable input to product development and improvement
• Connect customers with various company departments and functions
• Use troubleshooting abilities to provide solutions to customer problems
• Document queries and requests on the company ticketing system

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Alannah Conlon in the strictest confidence.