Customer Support / Admin - 22.5k - Magherafelt

VANRATH are delighted to be assisting a leading Professional Services company with the recruitment of a Customer Support Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday (1 Hour Lunch). No weekend working. Permanent position.

This role will be based at the companies Magherafelt office.

Salary

£21,500 - £22,500 + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

* Act as the first point of contact, providing support for all customer queries
* Provide an exceptional level of customer service, communicating to customers in a professional manner
* Responsible for the administration for a specific contract(s)
* Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
* Work as part of a team to prioritise and manage the workload
* Ensure customers are kept up to date, ensuring any issues are escalated to management
* Monitoring of target dates for jobs, tracking updates and job status
* Liaising with internal stakeholders regularly providing accurate and detailed information
* Job completions, updating and reviewing system/data input.
* Inputting codes on completions readying them for invoicing.

The Ideal Person

• Experience working in similar role (Customer Support &/or Admin)
• Experience dealing with Customer calls
• Excellent communication skills
• IT Literate

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Recent Feedback from our candidates:

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I had a very positive experience working with Vanrath. They went way beyond my expectations and his diligence pulled through for me.''

Human resources (HR) is the umbrella term used to describe the management and development of employees in an organisation. Ultimately, it's all about increasing employee performance.

Behind production of every product or service there is an human mind, effort and man hours (working hours). No product or service can be produced without help of human being. Human being is fundamental resource for making or construction of anything. Every organisation desire is to have skilled and competent people to make their organisation competent and best.

Human: refers to the skilled workforce in an organization.

Resource: refers to limited availability or scarce.

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Therefore, human resource management is meant for proper utilisation of available skilled workforce and also to make efficient use of existing human resource in the organisation. The best example in present situation is, construction industry has been facing serious shortage of skilled workforce. It is expected to triple in the next decade from the present 30 per cent, will negatively impact the overall productivity of the sector, warn industry experts.

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Therefore humans are crucial assets for any organisation, although today many tasks have been handing over to the artificial intelligence but they lack judgement skills which cannot be matched with human mind.

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It is undisputed fact that humans are being replaced by artificial intelligence which are in the form of robots. But all jobs cannot be handed over to Robots, to say in other words robots have its own limitations and all roles cannot be handled by robots. Though British theoretical physicist Stephen Hawking, Cambridge professor expressed about destruction of middle-class jobs due to raise of artificial intelligence, he still felt that natural intelligence or need for application of human mind is inevitable in certain roles.