Customer Support (German - 27k - Mallusk)

Job Description

VANRATH are delighted to be assisting a leading Manufacturing Company with the recruitment of a Customer Support. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This role is based in the companies Mallusk office - Monday - Friday. There is also an option for Hybrid working after training where you will be able to work 1 day from home, and the remaining 4 in the Newtownabbey office.

Permanent position.

German or French or Spanish Speaking is an essential requirement for this role, and candidates with this experience will only be considered.


£24,000 - £27,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment


  • Main point of contact for customers both locally and international based;
  • Building strong, credible relationships with Customers, ensuring total customer satisfaction within Brett Martin product offering;
  • Having an in-depth knowledge and understanding of each customer account, and any specific requirements relevant to each account;
  • Working closely with customers with regards to orders and enquiries;
  • Working closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;
  • Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;
  • Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;
  • Ensure all quality issues raised by the Customer are followed through, and were appropriate raise and follow through credit notes for payment;
  • Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;
  • Ensuring international based sales team are kept informed of all updated price lists;
  • Providing all necessary Sales information for Customer visits i.e turnover, historical sales prices/s orders.

The Ideal Person

  • Experience working in a similar role
  • Languages - being fluent in both verbal / written German or French or Spanish
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Incredibly professional business. I had the pleasure of speaking to Conor Birch. I have been working in temporary positions for nearly two years and within the matter of days, Conor helped me secure an amazing permanent role. I could not thank him enough for this amazing opportunity. Conor made sure to contact me every step of the way even if it was just to check in with how I was feeling with regard to the role, I found Conor extremely friendly, efficient and supportive. I highly recommend Conor and VANRATH as a whole. The whole experience was amazing start to finish. The company deserves 5 stars!!

Vanrath, particularly Peter in my case, was a great help in the search for my first graduate job. I found him efficient, friendly and very easy to contact if I had a query or an update to provide.
He quickly found me a role that was right up my alley, showing he had listened to my requirements and preferences. He was on the ball and very accommodating when I needed a few days to decide once I received an offer, which helped to ease the stress that can come with job searching. He shows clear dedication and consideration throughout the process, and I would highly recommend him for those looking for their next opportunity.

The best agency I've worked with to date! Robbie Lemon was unbelievably professional and supportive from start to finish. He listened to my needs and found a placement that was perfect for me. Robbie was thorough and prompt when I had any questions, was a pleasure to speak to, I really can't recommend him enough. If you're looking for a recruiter, look no further than Robbie because he's worth his weight in diamonds let alone in gold. Thanks for all your hard work and effort!

This company have helped find me work several times over the years. Its now at a point where I know I can contact Daniel Morgan directly and he will source me the right employer that meets the criteria I need for work/ home life balance. I've been fortunate enough to be offered every job I've interviewed for at Vanrath and I can only put that down to the skill of the company making sure both employer and employee are well matched and aligned before interview even takes places. Can't thank Dan enough for his hard work and efforts over the years!