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Customer Support Executive £22k + £4k Bonus (Work from Home)

Job Description

VANRATH have partnered with a Global Software Organisation that has offices around the globe.

Due to a pending period of maternity the organisation is looking to recruit a Customer Success Executive for 12 months with the intention for a Permanent role

100% Working From Home available - Monday - Friday position

The successful candidate can be homebased or hybrid.

Salary

£22,000 + £4000 Bonus!!

Excellent benefits also included + incentives.

Responsibilities:

To work as part of the Customer Care Team, with a focus on the Higher Education, Further Education and Schools Sectors of the Education Division in meeting its targets and key business goals

  • Maintain high Software as a Service (SaaS) renewal rates by building strong relationships throughout the customer lifecycle
  • Manage database of all existing customers and assist in the transition from the New Business Development Team
  • Manage queries to ensure a high level of customer satisfaction
  • Undertake cross-selling and upselling campaigns to maximise revenue from existing customers ● Work with cross-functional teams to help execute the sales strategy e.g. Develop and deliver live product demonstrations and online webinars
  • Gathering information on installation and usage and reporting to management
  • Managing the renewal pipeline and providing accurate forecasting to management
  • Working to and achieving Quarterly OKRs/KPIs

The Ideal Candidate:

Need CRM Systems Experience for this position

  • Essential Criteria
  • Track record of effective customer service and engagement
  • Experience with Microsoft and/or Google Apps
  • Excellent communication (both written and oral) skills
  • Highly organised and detail oriented
  • Demonstrated ability to handle multiple projects and tasks

For further information on this vacancy, or any other Business Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Philip Doherty in the strictest confidence on 02890 330250 or apply via the link on this page.

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