Customer Support - Dargan Crescent - 24k - Tech Company

Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a Customer Support individual. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in.

This is a Monday - Friday (9.00am - 5.00pm) position - Permanent position.

This role will be based in the company's state of the art Dargan Crescent (North Belfast) office.

Salary

£22,000 - £25,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• Managing customer relationships, being the first point of contact for clients' queries and complaints.
• Proactively handling calls to ensure all orders are logged, attended to, and completed
• Ensuring accurate order capture and documentation.
• Liaising with customers regarding installation status and progress updates.
• Reporting back to clients, customers, and operational teams on work progress and completion.
• Monitoring charger status, logging calls and jobs on the helpdesk database.
• Diagnosing faults and providing troubleshooting support.
• Receiving and processing deliveries.
• Monitoring stock levels and coordinating inventory management.
• Raising purchase orders for sub-contractors and engineers.
• Performing general administration duties as required.

The Ideal Person

• Experience working in a similar role
• Proficient in the use of Microsoft Office applications
• Expedience with CRM systems is preferred but not essential
• Strong communicator
• Positive individual

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some feedback from recent VANRATH candidates-

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''Had a great experience with Vanrath. Being new to Northern Ireland, they made me feel very welcome. The team provided lots of tips and support for job opportunities. Would thoroughly recommend the Vanrath team!''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''Excellent service tailored to job search requirements. VANRATH were very helpful and kept me informed of potential roles and quickly secured my next role! Fast and efficient service would highly recommend.''

''Would highly recommend Vanrath recruitment agency. They have been a massive help to myself within such a short period of time. Always a wide range of opportunities and jobs with this agency. Staff are always friendly and helpful.''

''VANRATH has helped me secure a job in my field of interest. They were great help during my search and application for my current job, and were always happy to help me and answer questions. Great service and great person wholeheartedly recommend if searching for a job.''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''