Customer Support - Collections - 25k - Belfast - Top Company

Job Description

VANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a Customer Support individual to work within the Collections team in the company.

The successful candidate will come from a background where they will have

  • Life experience to understand the financial challenges customers go through / meeting of minds/ empathy
  • Beneficial if you have run a household i.e. understand budgeting/debt struggles

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.

Salary

£22,500 - £25,000 + £2,500 share options + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Customer Support / or Admin experience / or Collections experience
  • Great relationship builder
  • Strong People skills
  • Strong negotiation skills to support with the reduction of outstanding payments,

Responsibilities

Our Collections team are great at building relationships with customers to understand what is happening and why. You'll handle difficult situations on chat, email or the phone and will need to display empathy and resilience. As the first point of contact, you'll be deep diving into the customer's circumstances, finding out the root cause of missed payments and helping them get back on track. It's difficult work, but you'll make a real impact on people's lives.
You'll work alongside other passionate and motivated team members who are either experienced customer advocates or credit controllers with a proactive mindset.
You'll own workflows to speak with customers and hone your skills to build and negotiate positive outcomes. Once established, you'll develop yourself and team by being curious and discovering new improved ways of working.
  • Full Job spec available upon request

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some feedback from recent VANRATH candidates-

''VANRATH were efficient and wonderful to deal with, came back to me promptly, with a number of suggestions that have helped me secure a new role. Highly recommend!''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''Professional, on the ball, and genuinely advocate for you as an employee.''

''VANRATH were very helpful in finding me multiple roles suitable to my skill set. I had interviews within days of applying and in the end have found a role that suits me perfectly.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

  • Accountancy & Finance

  • Built Environment

  • Engineering & Manufacturing

  • HR

  • Information Technology

  • Public Sector

  • Sales and Marketing

  • Science

  • Supply Chain and Procurement

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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.