Customer Support - Collections - 25k - Belfast Centre

Job Description

VANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a Customer Support individual to work within the Collections team in the company.

The successful candidate will come from a background where they will have

  • Life experience to understand the financial challenges customers go through / meeting of minds/ empathy
  • Beneficial if you have run a household i.e. understand budgeting/debt struggles

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.


£22,500 - £25,000 + £2,500 share options + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Customer Support / or Admin experience / or Collections experience
  • Great relationship builder
  • Strong People skills
  • Strong negotiation skills to support with the reduction of outstanding payments,


Our Collections team are great at building relationships with customers to understand what is happening and why. You'll handle difficult situations on chat, email or the phone and will need to display empathy and resilience. As the first point of contact, you'll be deep diving into the customer's circumstances, finding out the root cause of missed payments and helping them get back on track. It's difficult work, but you'll make a real impact on people's lives.
You'll work alongside other passionate and motivated team members who are either experienced customer advocates or credit controllers with a proactive mindset.
You'll own workflows to speak with customers and hone your skills to build and negotiate positive outcomes. Once established, you'll develop yourself and team by being curious and discovering new improved ways of working.
  • Full Job spec available upon request

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Check out some of your candidate feedback-

''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''