Customer Support (Calls) - Immediate Start-23k-Hybrid/Belfast

Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the North Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

These are initially 3-month contracts.. with a high likelihood for permanency based on performance. Individuals who are immediately available or who have a 1-week notice period are preferred for this role.

This is one of the best call handling roles on the market.


£23,085 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment


  • First point of contact for our customers via inbound calls and other methods of communication.#
  • Providing a great customer service experience.
  • Direct, when appropriate to other departments to address the customer's needs.
  • Accurately recording/logging interaction with customers and updating account information.
  • Working with management to maintain best practices for efficient communication with customers.
  • Address customer questions about new products, services, promotions

The Ideal Person

  • Experience working in a similar role - Calls experience
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

"Over the past 4 years, I have got two new roles through Vanrath. For both employers and employees, I wouldn't hesitate to recommend the VANRATH team."

"The team at VANRATH were extremely helpful in helping me find my new role. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role."

"Excellent service and very professional. From start to finish it was first class. Thank you VANRATH!"

"VANRATH have placed me multiple times and each time it's been a pleasure. They're very professional, not pushy and great at matching the right job for you."

"Great service from VANRATH and would definitely recommend! Very helpful, with great communication throughout the entire process."

"VANRATH are very professional and made the process so easy."

"I found VANRATH very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction."

"Excellent service tailored to job search requirements. Fast and efficient service would highly recommend."

"Excellent agency, very helpful and professional throughout the process of getting me my new job. Always available to answer any questions would highly recommend VANRATH"

"I have found VANRTAH very easy to work with. Prompt at responding to questions. Always willing to help."

I would highly recommend Vanrath. Very quick response to my application. I have been working with Dan, who has been extremely dedicated to finding me a role that was best suited to my future career development. He has kept me up to date with every stage of the process. I am now starting a great role, thanks to Dan who has provided a positive experience in this transition.

Cannot recommend Vanrath and Jason Glenn enough. I wasn't sure I was ready to move roles but Jason gave me the confidence to apply and I'm so glad I did as I'm now progressing in my new role and I am much happier and more confident within myself. If you are considering new job within HR do not go past Vanrath. Thanks again Jason