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Customer Support & Admin - (£24k / Immediate Start)

Job Description

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Various Admin & Customer Support individuals.

Shifts are held over Monday to Friday 9.00am - 5.00pm + 1 Hour lunch. No weekend working. This is a Permanent position.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working in Belfast City Centre office.

Individuals who are immediately available - Will be preferred

First few weeks training will be in Belfast City Centre Office.

Salary

£20,000 + Bonus (Average £4,000 per year) + other fantastic additional benefits (including a fantastic pension scheme & private medical cover)

Responsibilities

To play a pro-active part in processing policy servicing activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our service, ensuring customers receive the right outcome. This will include but is not limited to:

  • Team delivery of our operational sales utilisation plan by personally achieving the individual qualitative and quantitative KPIs set
  • Ensuring all customer Service Level Agreements for policy servicing activities are met and our customers' expectations are managed timely and effectively
  • Taking ownership of specific customer/partner/provider issues or queries to ensure a timely and appropriate resolution
  • Creating, recording and updating promptly all customer data ensuring it remains accurate and compliant
  • Treating internal and external customers fairly
  • Establishing and maintaining effective working relationships with sales and administrative staff within the wider business, external providers and ceding schemes

The Ideal Person

  • Calls experience with Admin duties
  • Great communication skills (Written & Verbal)
  • Desire to progress
  • Good computer skills
  • Great communicator
  • Clear focus on quality, service and results
  • Flexible approach: ability to work on both own initiative or as part of a team in a fast moving environment

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Thanks - If you would like to contact me regarding this role - Email - jack.groves@vanrath.com or Phone 02890330250