Job description
VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.
January interviews & Start Date
Salary
£23809.50 + other Additional Benefits (Top Company)
Responsibilities
First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)
Redirecting customers to relevant departments when needed
Accurately logging interactions and updating account details
Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
Thriving in a fast-paced, supportive, and enjoyable team environment
Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business
Identifying customer needs and pain points to provide personalised support and guidance
The Ideal Person
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
From my very first interaction with VANRATH, it was clear that they operate to an exceptionally high professional standard and genuinely care about delivering the right outcome for their candidates. Rather than taking a one-size-fits-all approach, they invested time in getting to know me properly-exploring my professional background, strengths, and long-term career aspirations in real depth. This thoughtful approach meant that every opportunity they presented was carefully aligned with my skills, ambitions, and future direction.
I worked closely with Sean, who was outstanding throughout the entire process. He went above and beyond to ensure that the role I secured was not just suitable, but an excellent fit. The efficiency of the process was remarkable-within only a couple of weeks of submitting my CV, I was already reviewing and signing a contract. I'm extremely grateful for the dedication, commitment, and hard work shown by Sean and the wider VANRATH team. Thank you to everyone involved for making the experience so smooth and successful.
I would have no hesitation in recommending VANRATH as a recruitment partner. My experience working with Adrian Harrison was particularly positive. Adrian took significant time to fully understand what I was looking for in my next career move, ensuring that my expectations, priorities, and long-term goals were clearly defined. He actively explored the market on my behalf, identifying roles and organisations that genuinely matched what I was seeking.
Thanks to Adrian's strong relationships with employers, he was able to provide valuable insight into the company and role, which gave me a great deal of confidence throughout the process. His ongoing support was exceptional-he regularly checked in, provided honest guidance, and even made himself available outside standard working hours to keep me updated. The level of care and effort he put into my search was outstanding. A truly five-star experience from start to finish.
VANRATH were incredibly supportive during my search for a new position. Jack was excellent to work with-he maintained consistent communication, ensured I was kept fully informed at every stage, and always made it clear what the next steps would be. His guidance and practical interview advice were particularly valuable and made a real difference to my preparation. I felt supported, informed, and confident throughout the entire process.
