Job description
VANRATH is supporting a growing fintech marketing and comparison business in the recruitment of a Customer Success Associate. The organisation is expanding its team and is looking for an experienced individual to join a fast-moving environment offering clear career progression opportunities.
Working Pattern
Monday - Friday, 1 day per week (sometimes 1 day per 2 weeks) spent in office
Salary & Benefits
£29,000 - £35,000 depending on experience, plus up to 15% bonus
Regular salary reviews
Performance-related bonuses
Professional development and training opportunities
Role Overview
The Customer Success Associate will take responsibility for managing existing accounts, onboarding new clients, and supporting long-term customer relationships. The role provides the opportunity to grow accounts, identify new business opportunities, and contribute directly to overall customer satisfaction and business success.
Key Responsibilities
Manage multiple customer accounts, maintaining strong working relationships with key contacts
Identify opportunities to grow existing accounts and provide solutions to meet client needs
Negotiate commercial and contractual terms for new products, add-ons, and ongoing accounts
Attend client meetings, conferences, and events (primarily UK-based) to support business development
Share knowledge and provide guidance to junior team members where appropriate
Monitor and report on account activity, providing accurate updates to customers and management
Collaborate with internal teams including engineering and product management to deliver on client requirements
Onboard new clients, ensuring a smooth transition and positive customer experience
Provide product support, liaising with other teams to resolve issues efficiently
Maintain awareness of market trends and customer needs to identify potential opportunities for growth
Candidate Profile
Essential
Minimum of 1 year in a customer-facing or account management role, ideally within technology, consulting, insurance, financial services, or utilities
- Degree educated
Experience managing multiple B2B relationships and maximising account profitability
Target-driven and results-focused
Strong analytical skills with the ability to interpret data
Proficient in MS Office, particularly Excel
Excellent written and verbal communication skills, confident in face-to-face and virtual interactions
Ability to self-educate and learn quickly
Desirable
Experience in IT, e-commerce, fintech, or financial services sectors
Degree in business, IT, or related field (2:1 or equivalent preferred)
