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Customer Success Executive

Job Description


Salary/ Benefits
In order to attract the very best talent on the market a generous remuneration package is on offer of £25,000 - £35,000 based on experience plus 15% bonus and a range of benefits including:

  • 35 days holidays
  • 4 x salary life cover
  • Pension and annual pension advice clinics
  • Health cashback plan
  • Private medical insurance
  • Annual travel card loan scheme
  • Cycle to work scheme
  • Flexible start and finish times
  • Discounts & Rewards card for activities, dining, gym etc
  • Regular social events



Client
VANRATH are pleased to be working with an industry leading fintech client who are recruiting for a high calibre candidate to fill the role of Customer Success Executive.

The Ideal Person

  • Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
  • Minimum of 3 years' experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
  • Experience of managing and maximising the profitability of multiple B2B relationships
  • Experience of working in a target driven environment
  • Excellent analytical and data interpretation skills
  • Excellent skills in MS Office (particularly Excel).
  • Proven ability to self-educate
  • Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.



Responsibilities

  • Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers
  • Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
  • Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
  • Mentor, coach and motivate junior team members.
  • Implement new processes and strategies and evolve existing procedures
  • Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of our product lines, plans, and your customers' current, and potential future needs.
  • Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
  • Onboard new customers, liaising with other teams to ensure a smooth process
  • Monitor and report on business activities and provide accurate and timely reports to customers and our business managers and stakeholders.
  • Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.



For further information on this vacancy, or any other Cybersecurity, Networks or Sales job in Belfast or wider Northern Ireland, please apply via the link below or contact Jordan Madden in the strictest confidence.