Customer Success Administrator (£20-£22k)

Job Description


Role : Customer Success administrator
location : Magherafelt
Salary : £21,000- £22,000 depending on experience

Vanrath are looking for a career driven professional to join an industry leader who are going from strength to strength. As well as long term career prospects you will be part of a forward thinking and dynamic team and receive benefits such as, Healthcare Cash Plan, Life Assurance, Family Friendly policies, "Perks" which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more!


As Customer Success Administrator in you will be responsible for:
* Act as the first point of contact, providing support for all customer queries
* Provide an exceptional level of customer service, communicating to customers in a professional manner
* Responsible for the administration for a specific contract area
* Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
* Work as part of a team to prioritise and management the workload
* Ensure customers are kept up to date, ensuring any issues are escalated to management
* Monitoring of target dates for jobs, tracking updates and job status
* Liaising with internal stakeholders regularly providing accurate and detailed information
* Job completions and updating system/data input
* Maintaining standards and processes to reach KPI targets
* To perform the job in accordance with the company's policies and procedures, especially the Equal
Opportunities and Dignity at Work Policy
* To perform any other duties as may be reasonably required


What you'll need to succeed:
Essential
* Three years recent experience in a busy office environment
* 1+ years' experience providing customer support
* Minimum of Grade C or above in GCSE or equivalent (English and Maths)
* Data input experience.
* IT literate, proficient in Microsoft Office