Job description
VANRATH are delighted to be assisting our major client, a large customer-focused organisation with the recruitment of a Customer Success Administrator to join their team based in Magherafelt.
What's in it for you?
- 12 Month Contract
- Monday-Friday, 9am-5pm
- Opportunity to work within a supportive Customer Success team
About your next employer
You'll be joining a well-established organisation delivering response maintenance and repair services within a regulated environment.
About you
- Experience working in a busy office environment
- Previous customer service or customer support experience
- GCSEs (or equivalent) at Grade C or above in English and Maths
- Strong data input and administration skills
- IT literate with good Microsoft Office proficiency
- Excellent communication skills, both written and verbal
- Highly organised with strong time-management skills
- Able to work under pressure, meet deadlines, and hit KPI targets
- Desirable: experience within the social housing sector
What you'll do
- Act as the first point of contact for customer queries and repair requests
- Deliver a professional, high-quality customer service experience
- Triage and assign repair jobs to the relevant teams or subcontractors
- Monitor job progress, update systems, and ensure target dates are met
- Keep customers informed and escalate issues where required
- Liaise regularly with internal stakeholders to provide accurate updates
- Maintain records, complete job closures, and support KPI performance
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
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