Job description
VANRATH are delighted to be assisting our client, a large Public Sector organisation with the recruitment of a Customer Service Supervisor to join their team based in Belfast.
What's in it for you?
- £16.90 per hour
- 37 hours per week (Monday to Friday)
- Opportunity to lead and develop a frontline customer services team
About your next employer
You'll be working within a large public-sector organisation responsible for managing and maintaining a significant property and housing estate.
About you
- BTEC National Certificate/Diploma (Level 3) or equivalent qualification
- Minimum of 3 years' experience within a customer services environment
- Experience supervising or supporting a frontline customer service team
- Strong experience running reports, analysing data and interpreting policies
- Confident using Microsoft Office and computerised systems
- Strong leadership, organisational and interpersonal skills
- Ability to perform under pressure and manage multiple deadlines
- Full driving licence or access to suitable transport
What you'll do
- Supervise and support a frontline operational customer service team
- Monitor call volumes and performance trends to ensure service targets are met
- Provide statistical reporting and analysis to support management decision-making
- Investigate and respond to complaints, ensuring quality resolution
- Contribute to policy development, governance and training initiatives
- Support contractor performance monitoring and service delivery standards
- Promote a positive team culture, wellbeing and high performance
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.
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