Job description
VANRATH are delighted to be assisting our client, a large local authority with the recruitment of a Customer Services Officer to join their team based in Newtownabbey.
This is a Part-Time position. 22.2 hours a week.
Tuesday, Wednesday & Thursday 9-5.
Salary
£14.84 per hour, plus benefits.
Responsibilities:
- Deliver exceptional customer service, addressing queries and complaints professionally across all communication channels.
- Continuously develop knowledge and skills to enhance service quality.
- Handle service requests efficiently and confidentially, in line with the organisation's customer service policies.
- Process customer payments, maintain accurate records, and perform financial reconciliations.
- Operate telephone systems and update CRM records as needed.
- Ensure the reception area is well-maintained and stocked with relevant materials.
- Assist customers with completing service-related forms and promote self-service options.
- Provide information on events, exhibitions, and external agencies to support customers.
- Support internal teams with customer service training, feedback, and performance reporting.
- Collaborate with other departments to ensure smooth operations of services and events.
- Work collaboratively within the team to meet service objectives.
- Be available to work flexible hours when required.
The Ideal Person:
- Minimum of 5 GCSEs (Grades A-C) or equivalent, including English and Maths, or 2 years' relevant experience.
- At least one year in a customer service role, including reception duties, cash handling, and dealing with customer queries via phone, email, or live chat.
- Problem-solving ability, flexible and adaptable to change, and handling sensitive information discreetly.
- Proficient in Microsoft Office (Word, Outlook, Excel).
- Access to transport for work-related duties.
For further information on this job, or any other Business Support job in Belfast or Northern Ireland, apply via the link or contact Conor Birch for a confidential chat today.
