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Customer Service Support (East Belfast) (£23k)

Job Description

VANRATH are delighted to be assisting a leading Clothing organisation with the recruitment of a Customer Service Representative.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

Monday - Friday - 8.00am - 5.30pm- Office based Ravenhill Road - East Belfast.

Initially this will be a temporary contract of 3 months with a high likelihood of permanency based on performance.

Salary

£22,000 + Fantastic Benefits Package & Future Opportunities

Responsibilities

  • Liaise with customers. Issue full documentation in respect of Sales Orders

  • Receiving orders from customers and confirming receipt to the customer
  • Request freight quotes from transport partners and book collections with partners via on-line portals / email.
  • Liaising with the production department to confirm expected despatch date for the order and communicating this to the customer
  • Keeping the customer fully informed as to the progress of their order, especially any unforseen changes in the despatch date.
  • Notifying the customer when their order has been despatched
  • Track & trace shipments and keep customer updated if any issues.
  • Despatching of finished goods and invoicing.

The Ideal Person

  • Call Handling/Customer Service Experience or Admin experience with Calls involved
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.doherty@vanrath.com in the strictest confidence.

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