VANRATH are delighted to be assisting a leading Managed Service Provider organisation with the recruitment of a Customer Service Admin.
Monday - Friday - No Weekend Working + Progression Opportunities - Permanent Position - Office based in Duncrue
Salary
£21,000 - £22,000 + Fantastic Benefits Package
Responsibilities
- Act as the first point of contact, providing support for all customer queries
- Scheduling jobs in line with customer regular service requirements
- Handling breakdowns within an agreed timeframe, in line with SLAs
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Work closely with our supplier network to arrange jobs within an agreed budget
- Work as part of a team to prioritise and management the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
The Ideal Person
- Call Handling/Customer Service Experience or Admin experience with Calls involved
- Confident on the phone
- Good attention to detail levels
- Computer Literate
- Great communicator
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.doherty@vanrath.com in the strictest confidence.
