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Customer Service Support (Duncrue) (£22k)

Job Description

VANRATH are delighted to be assisting a leading Managed Service Provider organisation with the recruitment of a Customer Service Admin.

Monday - Friday - No Weekend Working + Progression Opportunities - Permanent Position - Office based in Duncrue

Salary

£21,000 - £22,000 + Fantastic Benefits Package

Responsibilities

  • Act as the first point of contact, providing support for all customer queries
  • Scheduling jobs in line with customer regular service requirements
  • Handling breakdowns within an agreed timeframe, in line with SLAs
  • Provide an exceptional level of customer service, communicating to customers in a professional manner
  • Work closely with our supplier network to arrange jobs within an agreed budget
  • Work as part of a team to prioritise and management the workload
  • Ensure customers are kept up to date, ensuring any issues are escalated to management

The Ideal Person

  • Call Handling/Customer Service Experience or Admin experience with Calls involved
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.doherty@vanrath.com in the strictest confidence.