Job description

VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Supervisor to join a growing and dynamic company based in Belfast.

This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home)

This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation.

Salary

£33,000 - £38,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package (25 days leave + Stats) & Progression Opportunities

Customer Service Leadership

Oversee daily Customer Services operations, ensuring high service standards.
Lead a professional, customer-focused team culture.
Act as escalation point for complex enquiries and issues.

Customer Experience & Support

Ensure timely, accurate handling of orders, enquiries, and documentation.
Resolve issues in collaboration with Sales, Operations, and Supply Chain.
Maintain proactive internal communication to meet customer expectations.

Operations & Coordination

Allocate workload across orders, registrations, and export documentation.
Provide cover for Export Administrator duties as needed.
Ensure processes comply with company procedures and regulations.

Team Development

Train, coach, and support team performance and capability.
Assist with attendance, holidays, and performance management.
Foster a collaborative, high-quality service environment.

Performance & Improvement

Monitor KPIs (accuracy, response times, service levels).
Support reporting and identify process improvements.
Maintain and enhance procedures and best practices.

Compliance

Ensure confidentiality and adherence to company policies.
Support export and documentation compliance requirements.

Requirements

Previous team leadership/supervisory experience.
3+ years' export industry experience or similar is preferred
Background in fast-paced customer support or export administration.
Strong customer service and communication skills.
Proficient in Microsoft Office and IT systems.
Experience with registrations, dossiers, and regulatory liaison.
Proactive, self-motivated, and results-driven.
Strong judgment, initiative, and teamwork.
Flexible, adaptable, and able to maintain confidentiality.
Willing to travel (UK/Ireland and occasionally abroad).
Full driving licence, own transport, and right to work.

For more information on this role please reach out to Jack Groves @ VANRATH for more information.