Job description

VANRATH are delighted to be assisting a leading Furnishing / Fashion company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Key Responsibilities:

Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort

The Ideal Person

1+ years' experience in customer service or a similar customer-facing role
A genuine passion for helping others and providing top-tier support
Calm, confident communication - even when things get a little hectic
Strong organisational skills and confidence using computer systems
A proactive attitude and a team player mentality

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Outstanding service. VANRATH were superb - I couldn't speak highly enough of them.

My experience with VANRATH was extremely positive and completely hassle-free. The team were professional, approachable, and very supportive. I would absolutely work with VANRATH again in the future.

VANRATH were a pleasure to deal with and stayed in touch at every stage of the process. I would happily recommend them to others.

A truly excellent recruitment experience. The team were supportive from start to finish and ensured everything ran smoothly. Thank you for all the help - I'm delighted in my new position.

Vanrath have been fantastic to work alongside and delivered a very polished and professional service. Special thanks to Ross (Senior Recruitment Consultant) who provided invaluable help in securing my contract. I would strongly recommend them.

I would like to sincerely thank Ross Stevenson from Vanrath for the exceptional support he provided. Through his knowledge and commitment, I was able to secure an excellent job opportunity.
Ross showed a high level of professionalism throughout, and his clear communication and regular updates made the entire process straightforward.
Many thanks to Ross for all of his support.

Everything was handled very efficiently, and Joseph kept communication clear and consistent throughout the process.

I would highly recommend VANRATH to anyone considering a career move or searching for a new role.