Customer Service Specialist (27k - Belfast)

Job Description

Job description

Become a Visitor Experience Officer with one of Northern Ireland's top public sector employers. This is an excellent interim role where you can play a key part in a vibrant and impactful organisation, delivering outstanding customer service to all visitors.

Multiple post available. Closing date for applications - 12 noon - Friday 14th June.

What's in it for you?

  • Salary - £26,691
  • Initial interim contract with view to extend
  • Monday to Saturday Shifts
  • 37 hours

About your next employer

Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties - signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings' Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).

About you

  1. GCE 'A' level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.


  1. At least 2 years' experience in a customer focused role of:
  • Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
  • Working as part of a close-knit team to deliver a range of customer focused services to a high standard
  • Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
  • Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.


  1. At least 4 years' experience in a customer focused role of a) - d).

What you'll do

  • Providing high quality customer service to a diverse range of stakeholders and visitors;
  • Greeting visitors at reception and providing information, signing in visitors and providing security passes;
  • Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
  • Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
  • Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop and Visitor Experience team by providing input, ideas and feedback.
  • Assisting with event management and delivery, problem solving and assisting event organisers as required;
  • Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
  • Building and maintaining good relationships with colleagues from other business areas and with Members.
  • Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
  • Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
  • Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.

To apply today contact Ethan Boylan in the strictest confidence.

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''Excellent recruitment service. VANRATH helped me secure a new role within days of first contact and the team couldn't be more helpful and responsive since I began my new position. Would highly recommend that anyone looking for employment registers with VANRATH as they are head and shoulders above other agencies that I have dealt with.

''I very much enjoyed my experience with VANRATH. They were great to work with, very friendly and efficient and streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role!''

''Had a great experience with Vanrath. Being new to Northern Ireland, they made me feel very welcome. The team provided lots of tips and support for job opportunities. Would thoroughly recommend the Vanrath team!''