Customer Service Representative - Derry / Londonderry

Job Description

Vanrath are working with a leading healthcare packaging company, due to expansion they are seeking to hire a Customer Service Representative to join the dynamic team.

Office based Permanent role

Monday - Thursday 8.00am - 5.00pm, Friday 8.00am - 12.00pm

Salary/ Benefits

Highly competitive salary and benefits package.


  • Managing all aspects of order entry, order processing and order shipment
  • Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
  • Maintaining customer records to include weekly reporting on order status
  • Preparation of reports for internal / external sales meetings and customer visits
  • Preparing and issuing quotes for their portfolio of House Accounts
  • Identify and target new opportunities within their House Accounts
  • Log and respond to Customer score cards / Performance Metrics
  • Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
  • Working with Buyers and Planners to achieve on-time customer deliveries
  • Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
  • Performing any other job-related duties and responsibilities as may be assigned

Essential Criteria

  • A minimum of 5 GCSE's or equivalent including Maths & English
  • Strong organisational skills and attention to detail
  • Ability to demonstrate excellent relationship building skills
  • Excellent communication skills, both written and verbally
  • Excellent IT skills including use of MS Office & Excel

Desireable Criteria

  • 1 years' demonstrable Customer Services experience
  • Experience working within a global Company
  • Previous experience with SAP

For further information on this vacancy, or any other Sales / Service job in Belfast or wider Northern Ireland, please apply via the link below or contact Conor Groves in the strictest confidence.