Customer Service Rep (23k-Hybrid/Dunmurry ) Global Company

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Representative to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.

Salary

£23,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

  • Receive and process customer quotes, orders, inquiries and complaints
  • Maintain an ongoing relationship with allocated customers and sales colleagues
  • Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
  • Records and processes quotes and orders
  • Makes calls (by telephone or other channel) to allocated customers
  • Responds to and resolves complex or advanced issue escalations promptly and appropriately
  • Other duties assigned by your manager from time to time

The Ideal Candidate:

  • Sales Support or Customer Support Admin experience is essential
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence via Vanrath.

Some feedback from recent VANRATH candidates-

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.''

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

''My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I've secured a job that I really wanted. I wouldn't hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.''

''I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!''