Customer Service Manager (Motor Industry -34k + Car - Bangor)

Job Description

VANRATH have partnered with one of Northern Irelands' most established family-run car dealerships. The organisation is recruiting a Customer Service Manager position.

This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression.

Monday - Friday 8am-5.30pm, Saturday rota 9am-1pm - Permanent role

Place of work is Bangor.


£30,000-£34,000 + Commission + Company Car + Fantastic benefits, company pension scheme, 30 days holidays.


  • Ensure smooth running and day to day activity of the Service & Parts Department
  • Manage stock effectively and provide efficient service to the workshop and also trade/retail customers
  • Support the Service department with booking in vehicles for service, maintenance and repairs, liaise with the workshop team to manage daily workload
  • Developing relationships and providing great product knowledge and creating an exceptional customer experience
  • Ensure all aftersales processes are carried out effectively and to manufacturer requirements (including retail, internal and warranty work)

The Ideal Candidate:

  • 2 years+ experience in similar role
  • Experience in Motor industry, or else After-sales service experience is preferred
  • Great team player
  • Driving License required

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

In 2019 there were approximately 32,000 recruitment agencies in the UK employing 119,000 people. Despite accounting for such a large chunk of the economy, few people outside the industry understand what Recruitment Consultants do. So if you're one of them, rest assured, you're not alone! This article explains what Recruitment Consultants do and how they can help you. Furthermore, if you're interested in becoming one; how to go about it and how your future career might look.

A Recruitment Consultant is an intermediary between employers recruiting and job seekers looking to make their next career move. It is their job to attract candidates who are the best match for their client's jobs. While that sounds quite simple, a Recruitment Consultant's job description is much more detailed than this.

There are two sides to the recruitment process, the client-side and the candidate-side. To succeed, a recruiter must keep both parties happy. Recruitment Consultants who work on both the client and candidate sides are known as 360° Consultants. Alternatively, they can choose to focus solely on Candidate Resourcing or Business Development.

Either way, recruitment is a fast-paced and exciting role, where no two days are the same. For ambitious individuals, the recruitment world can present fantastic career opportunities.Businesses provide recruitment agencies with jobs for candidates to apply to. Agencies make money by charging recruitment fees based upon a percentage of a candidate's agreed salary. However, these fees only become payable by the client once a candidate accepts a job offer. Therefore, recruitment firms must offer the best possible service to their clients. Without them, an agency has no jobs to place candidates into.

As explained above, the agency does not make any money until they place a candidate in a role. Consequently, once instructed to work on a vacancy, consultants must work as quickly as they can to fill it. If they don't make a placement, the agency doesn't get paid for the work they have done, and the consultant loses out on their commission.