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Customer Service Manager (50k -Manufacturing- Hybrid/Dunmurry)

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Manager to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.


£40,000 - £50,000 + Fantastic Benefits package, and development opportunities


  • You will help establish and implement customer service standards in region while supervising a significant customer service team or similar unit.
  • Develop and implement a regional relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers
  • Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes
  • Communicate the local action plan
  • Analyse, prioritise and develop a response or improvement strategy to customer issues
  • Develop and propose your own performance objectives
  • Manage and report on team performance where necessary to ensure the achievement of team and personal objectives
  • Set clear objectives for each customer call or meeting, tailoring standard materials to make presentations meaningful to decision makers and influencers

The Ideal Candidate:

  • Managerial / Team Leader experience in similar role in Manufacturing or FMCG/Logistics
  • You will have excellent collaboration and communication skills
  • You will have excellent problem-solving, process orientated and solution focused skills
  • Proficient in the use of Microsoft package

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence via Vanrath.

Some positive candidate feedback we've received-

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

''My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I've secured a job that I really wanted. I wouldn't hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.''