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Customer Service Coordinator (£27k - 30th May Start)

Job Description

VANRATH are delighted to be supporting the recruitment of a Customer Service Coordinator for a FTSE 250 Financial Services company.

Monday to Friday position - No weekend working (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch, with occasional 12.00pm - 8.00pm - Also one Saturday shift per month 9.00am - 3.00pm ).

This company offers real progression opportunities, and pays extremely highly for all of their positions.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working on the Ormeau Road in Belfast. First few weeks will be all in-office for Training purposes.

Immediate Need for Company (Likely 30th May start)

Permanent Position.

Salary

OTE £27,000 - £29,000 (Made up of £22k Base salary + Average Bonus of £5,000 - Extremely achievable bonus system, earned just by doing your job) + Some of the best benefits a company in Belfast has ever offered.

Responsibilities

As a Destination Retirement Co-ordinator, you will play a pro-active part in customers remaining committed to understanding their retirement options as well as planning and completing the retirement journey through our Destination Retirement service and also ensuring customers receive the right outcome by getting closer to our customers whilst maximising Group profit.

  • Support during the journey can include telephone, email or web-chat support.
  • Recording activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our Retirement services, ensuring customers receive the right outcome.

The Ideal Person

  • Calls/ or Sales experience
  • Web chat experience preferred
  • Finance call experience preferred - e.g. banks etc.
  • Excellent communication skills - with the ability to communicate information across different media (e.g., telephone, webchat, email)

Working for the company, you get your Rewards…

  • A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
  • Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
  • Private Medical Cover and Income Protection, just in case
  • A Bonus Scheme that takes a balanced approach and looks at both `in role performance' but also `the behaviours and attitudes you exhibit at work'
  • + Many more

The Company:

Provides a range of products, advice and professional services to a variety of customers, financial intermediaries, corporate clients and pension scheme trustees.

A leader in the individual retirement income, care and defined benefit de-risking markets, Just has been trusted to handle over £23 billion of customers' retirement savings, and has helped customers release over £6 billion from their properties.

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Thanks..