Customer Service Agent (£24K OTE / Immediate Start)

Job Description

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Customer Service Agents.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch). No weekend working.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working on the Ormeau Road in Belfast. Equipment and full training will be provided. Initially this will be a 6-month contract, real potential for permanency and progression. First few weeks will be all in-office for Training purposes.

This is an immediate need for the company, and individuals who are immediately available or have a 1-week notice will be preferred to others.


Salary & Bonus - OTE £23,000 - £26,500 + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover, day off on your Birthday + tonnes more


  • You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.
  • It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.

  • We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.

  • No Cold Calling in this role

The Ideal Person

  • Call experience beneficial
  • Finance call experience preferred - e.g. banks etc.
  • Sales experience preferred
  • Confident phone manner
  • Good communicator
  • Objection Handling ability

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

The first step is to determine what type of employee the company is looking for. First, identify what role you wish to fill. Then, you can decide what qualities make a potential employee perfect for this position. This can include their past professional experience, type of personality and level of education.

The second step is to write the job description. This is usually the first thing candidates read, and it helps them decide if they want to apply to the job. These descriptions typically include the specific job title, location, a short list of what makes the position attractive and a summary of what the role entails, such as the duties and responsibilities. They usually also include a summary of the company's values and an overview of the desired qualifications and skills.

After the job description is complete, it's time to advertise the position. You can do this by, for example, posting the job description on various online platforms, such as Indeed. The section below explores the various ways of attracting talent. The important thing is to create a process that's straightforward, communicative and sets realistic expectations.

Next, it's time to assess the applications to create a shortlist of prospective candidates. To help you evaluate the applications, it's advisable to define what qualifications and skills you require candidates to have versus what qualifications are nice to have, but not necessary to perform the job. This helps keep your expectations realistic.