Job description
Customer Service Agent - 28k - Newry
VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor.
This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm.
This is a Temporary position. This company has an excellent reputation.
Salary
£25,000 - £28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities
Key Responsibilities:
- Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
- Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
- Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
- Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
- Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort
The Ideal Person
- 1+ years' experience in customer service or a similar customer-facing role
- A genuine passion for helping others and providing top-tier support
- Calm, confident communication - even when things get a little hectic
- Strong organisational skills and confidence using computer systems
- A proactive attitude and a team player mentality
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Conor Birch via Vanrath in the strictest confidence.
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