Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).

Salary

£23809.50 + other Additional Benefits (Top Company)

Responsibilities

First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
Supporting customers with a range of queries-technical and non-technical-from product and service info to account and billing (full training provided)
Redirecting customers to relevant departments when needed
Accurately logging interactions and updating account details
Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
Thriving in a fast-paced, supportive, and enjoyable team environment
Making retention calls-understanding concerns of customers considering leaving and offering tailored solutions to retain their business
Identifying customer needs and pain points to provide personalised support and guidance

The Ideal Person

Experience working in a similar role
Strong communicator
Positive individual
Great telephone manner
Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Have had many experiences with Vanrath over the past few years. Most recently assisted by Jordan who I found to be persistent and will work hard on your behalf if any opportunities come up that he thinks may suit your skillset. Recommend.

I would recommend Vanrath if you are looking for a change in career. Dan did a great job of keeping me up to date with the latest potential roles in my chosen field. He was able to find a suitable role to suit my skillset, and kept me constantly informed of the latest developments. Excellent service.

When looking for a new role I approached many agencies but found Vanrath to be the most helpful and professional. I had actually applied for a different role but was contacted by Jamie about another opportunity that he believed would suit me. Within a few days, I had my interview and secured the role. Jamie was very helpful and supportive throughout the process and I would thoroughly recommend using Vanrath if you are looking for a new career.