Customer Service Agent - 24k / Immediate Start - Hybrid

Job Description

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Customer Service Agents.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch). No weekend working.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working on the Ormeau Road in Belfast. Equipment and full training will be provided.

This is an immediate need for the company, and individuals who are immediately available or have a 1-week notice will be preferred to others.


£21,300 Salary + Discretionary Bonus + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover, day off on your Birthday + tonnes more


  • You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.
  • It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.

  • We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.

  • No Cold Calling in this role

The Ideal Person

  • Call experience beneficial
  • Finance call experience preferred - e.g. banks etc.
  • Sales experience preferred
  • Confident phone manner
  • Good communicator
  • Objection Handling ability

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

''My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I've secured a job that I really wanted. I wouldn't hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.''

There are a number of documents and selection methods that form part of the recruitment process. Documents include a job analysis, person specification, job description, application form and CV. Selection methods include elements such as interviews, testing and assessment centres.

The first step of the recruitment process is job analysis. This is when a business collects and interprets information about a job vacancy to make sure the managers of the business know the type of person they need to recruit.

A person specification is a document created by a business that wants to fill a vacancy. This document provides information about the type of person the business wants to hire. A person specification includes details about the educational background, skills and experience the business wants applicants to have.

Often, a person specification is split into two sections - 'essential' and 'desirable'. If a skill or experience is essential, a person must have it in order to apply for the role. An example could be experience in a similar role or a certain qualification. However, if something is classed as desirable, it is not a necessity for the role, although it may give applicants a better chance of getting the job. An example could be having a master's degree.

A job description is another document produced by a business that wants to fill a vacancy. Its main purpose is to list all of the duties that are required in the role. A job description may include the job title, rate of pay or salary, hours of work, location of work, all duties included in the role and whom the new employee would report to in the business.

An application form is completed by a potential employee applying for a job. Application forms include a series of questions for an applicant to answer, and a section for applicants to write about why they are suited for the job. This allows a business to learn more about the applicants and their experiences. Sometimes, instead of completing an application form, a potential employee is asked to write a letter of application (also known as a cover letter). In a letter of application, applicants must demonstrate why they should be employed to fulfil the job role

A CV (or 'curriculum vitae') is a document that applicants complete and submit alongside a job application. It is a personal document that includes information about an applicant's skills, experience, qualifications and hobbies. This document is used by a business to decide whether applicants match the requirements of the person specification. Some roles only require a CV, with no application form, as this may encourage more applicants to apply.