Customer Service Agent ( 24k / Immediate Start - Hybrid )

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Customer Service Agents.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch). No weekend working.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working on the Ormeau Road in Belfast. Equipment and full training will be provided.

This is an immediate need for the company, and individuals who are immediately available or have a 1-week notice will be preferred to others.

Salary

£21,300 Salary + Discretionary Bonus + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover, day off on your Birthday + tonnes more

Responsibilities

• You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.

• It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.

• We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.

• No Cold Calling in this role

The Ideal Person

• Call experience beneficial
• Finance call experience preferred - e.g. banks etc.
• Sales experience preferred
• Confident phone manner
• Good communicator
• Objection Handling ability

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Some feedback from recent VANRATH candidates-

''VANRATH were efficient and wonderful to deal with, came back to me promptly, with a number of suggestions that have helped me secure a new role. Highly recommend!''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''Professional, on the ball, and genuinely advocate for you as an employee.''

''VANRATH were very helpful in finding me multiple roles suitable to my skill set. I had interviews within days of applying and in the end have found a role that suits me perfectly.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

Recruitment is the end-to-end process of effectively and efficiently sourcing, screening, selecting, and appointing the best-suited candidate to the right role. This entails not only filling in vacancies but also predicting talent requirements and proactively managing talent.

For example, with succession planning becoming an effective practice across sectors, especially for senior executives, recruiters today need to be able to build and keep handy a steady talent pipeline to fill in those vacancies that cannot be filled through internal hiring or promotions.

With the state of flux that characterizes the current talent and business ecosystems, there is a growing need for smarter recruitment strategies. This involves identifying talent needs, developing ways to source the target talent group, building an employer brand that can motivate application, applying modern screening and selection technologies, and formulating effective onboarding strategies to help new employees succeed.

This step lays the groundwork on which the process of recruitment rests. Analyzing talent needs leads to two specific outcomes the creation of the job description and creation of the candidate persona.

Job analysis and talent gap analysis allow insight into what skills and capabilities will be required to fill the positions and to propel the organization onward. These processes also help in identifying the best-fit candidate by drawing attention to the primary purpose of the position, the essential functions that the new employee will carry out, the minimum requirements needed to perform these functions, and the personality traits that will enable success in the job.

VANRATH began in 2000, when a senior level accountant was on the lookout for new opportunities. Wayne Sullivan discovered that professional recruitment services for accountants was not quite the experience he had expected. His entrepreneurial nature and drive to help other accountants realise their career aspirations, was the 'light-bulb' moment that encouraged him to start a recruitment agency like no other. The goal was to recruit in the same way, and to the same standard, that an employer would recruit into their own business to ensure the client would get exactly what they required.

Initially setting up shop in Dublin the name was founded, VANRATH, an amalgamation of the 2 founding partners' names. In 2002, Wayne decided to return home to Belfast to take on the Northern Ireland market. He purchased VANRATH's first official home on the 6thfloor of Lesley Suites which enabled the business to hit the ground running with the establishment of our Accountancy Team

IT recruitment was VANRATH's next big venture and in 2004 the team has grown the IT business into the largest IT recruitment business in Northern Ireland.