Customer Service Agent

Job Description

VANRATH are delighted to be assisting a leading Construction company with the recruitment of a Call Handler. This company has a fantastic reputation.

This is a Permanent role - based out of the company's Dungannon (Pomeroy) office.

Monday - Friday 9.00am - 5.00pm

This is an amazing company.

Responsibilities

The successful candidate will assist the Response Maintenance Team with the day-to-day administration duties in a fast-paced environment. The role requires teamwork, good communication skills to ensure the team has adequate support and to assist in managing targets and workflows in a professional and efficient manner.

Duties will include a variety of general administrative duties within a busy office environment to include:

  • Manage email & telephone enquires both internal & from the public.
  • Provide a professional level of customer service, telephone support for customer enquiries while always maintaining an efficient and pleasant manor.
  • Look after and maintain your own specific contract effectively, meet deadlines, ensure tenants, management and contractors are kept up to date.
  • Scheduling appointments, meetings, ensuring diaries are kept up to date.
  • Maintaining accurate records.
  • Provide support to the wider response maintenance team.

The Ideal Person

  • Calls or Admin experience preferred
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

My experience with Vanrath was very positive and stress free. Dan Morgan listened to what I was looking for in my next role and made sure I was applying for jobs that would meet my criteria. I also had interactions with a few other colleagues and they were all very professional and supportive. I would definitely use them again.

I had a job offer within 3 weeks of having the first conversation with Vanrath. Professional, thorough and proactive - I could not recommend them enough, especially Ross Stevenson. Thank you Ross for helping me to find my new position.

As ever, it has been great to work with the team at Vanrath. I was in touch with a number of people in the firm, each of whom went the extra mile, finding roles tailored to my CV and supporting me throughout.