Customer Service Advisor (Immediate - 22k - Belfast)

Job Title: Customer Service Adviser (Project-Based, Temporary)

Location: Dunmurry (Office-Based)
Salary: £22,000 per annum
Contract: Temporary, Project-Based Work

VANRATH is excited to be working with our client to recruit a Customer Service Adviser for a project-based role in Dunmurry. If you are passionate about delivering excellent customer service, this role offers a fantastic opportunity to work within a dynamic team environment. This is an office-based position with a focus on assisting customers with their banking queries and educating them on available products and services.

• Serve as the first point of contact for inbound customer queries, providing friendly and helpful assistance.
• Take pride in going the extra mile for customers and ensuring their needs are fully met.
• Identify customer needs and provide education on existing and new products and services.
• Assist customers on their banking journey and promote the bank's digital offerings.
• Take ownership of customer queries, explore all options, and ensure issues are resolved efficiently.
• Act as an ambassador for the bank's products and services, promoting a positive customer experience.
• Collaborate with colleagues to achieve team and individual goals, contributing to a supportive team environment.
• Ensure every customer interaction exceeds expectations.

• No banking experience required - we are looking for individuals with a passion for customer service.
• Strong communication skills with the ability to build rapport with customers.
• A proactive attitude in identifying customer needs and finding solutions.
• Enthusiastic about educating customers on banking products and services.

• Competitive salary of £22,000.
• Gain valuable experience in a fast-paced customer service environment.
• Opportunity to work in a collaborative and supportive team setting.

To apply today contact Ethan Boylan in the strictest confidence.