Customer Service Advisor (Hybrid) (Portadown)(21.5k)

Job Description

VANRATH are delighted to be assisting a Global Energy organisation with the recruitment of a Customer Service Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

(Monday to Thursday 8.15am-5.00pm, Friday 8.30am-4.00pm) - Hybrid

Salary

£21,500 + Fantastic Benefits Package & Future Opportunities

Responsibilities

  • Inbound queries by telephone and email
  • To resolve problems to customer's satisfaction within agreed timelines, effectively and efficiently.
  • To develop and maintain a full knowledge of client products and services.
  • To maintain and update customer database with accurate information.
  • Acknowledging the customer's issues and reassuring them of a solution.
  • To contact customers and clients as required ensuring prompt resolution to customer queries.
  • Provide a high quality professional service to internal & external customers

The Ideal Person

  • Five GCSE passes (or equivalent) including English and Maths.

  • Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment

  • Minimum of 2 years sales experience

  • Excellent communication skills both verbal and written

  • Proven track record at delivering results in a timely and professional manner

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

Exciting times - you've been offered the job, it can be easy to get carried away and accept straight away when you're dealing directly with the client. What if you have been offered four jobs? Who do you bounce this off? Having a recruiter to act as the middle man, gives you breathing space and time to think. It can also be daunting trying to negotiate with a potential new employer, after all, what will they think of you, if you play hardball.

This is where going through a recruiter really comes into its own, it is their job to get you the best job AND deal available whilst ensuring it doesn't reflect badly on you. That's their job after all - they want you to get the job and they want their client to be happy too.

You should especially consider using a recruiter if you have any special requirements, such as flexible or reduced working hours, or you have any gaps in your CV - a good recruiter will help to explain this. They will do the best by you and the client, and further to that offer you the advice you will need when it comes to resigning - one of the most daunting things anyone has to do.