Customer Service Adviser (Belfast - Hybrid - 33k)

Job Description

Job description

VANRATH are delighted to be assisting an established not for profit organisation based in Belfast who are actively seeking an experienced Customer Service Adviser to join their team on an initial interim contract basis.

What's in it for you?

  • Salary - up to £33,024
  • Excellent working environment
  • Hybrid working policy
  • 37 hours
  • Initial 6 month contract

About your next employer

The post holder will be a highly motivated individual with a willingness to seek out new ways of working and a passion for providing excellent service. You will be responsible for all customer contact across (in-bound and out-bound, face-to-face and across digital and social media channels), for all end-to-end customer journeys.

About you

  • Educated to A-Level standard or equivalent including GCSE English and Maths C or above.
  • Minimum 2 years experience working in a customer centric environment
  • Previous experience of complaints handling
  • Working knowledge of Microsoft packages
  • Excellent organisational skills

What you'll do

  • Proactively deal with customer contact (inbound, outbound, digital platforms)
  • Provide consistent and accurate information
  • Query resolution
  • Manage and maintain IT database
  • Ensure that all actions agreed are completed in accordance with organisation policies and in agreed time frames
  • Maintain customer confidentiality
  • Process applications accurately

To apply today contact Ethan Boylan in the strictest confidence.

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.''