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Customer Service Admin (£23k)(Immediate Start) (Duncrue)

Job Description

VANRATH are thrilled to be assisting a thriving service company with the recruitment of a Customer Service Administrator in Belfast (Duncrue) to join a fun and friendly team.

Monday - Friday (9.00am - 5.00pm).

Essential Critieria:

1+ years' experience providing customer support for a managed service provider

Transport knowledge is sought after yet not essential

Salary

£22,000 - £23,000 + fantastic benefits in a modern workplace & Permanent opportunity available

Responsibilities:

  • Act as the first point of contact, providing support for all customer queries
  • Scheduling jobs in line with customer regular service requirements
  • Handling breakdowns within an agreed timeframe, in line with SLAs
  • Provide an exceptional level of customer service, communicating to customers in a professional manner
  • Work closely with our supplier network to arrange jobs within an agreed budget
  • Work as part of a team to prioritise and management the workload
  • Ensure customers are kept up to date, ensuring any issues are escalated to management

The Ideal Person:

  • Customer Service experience with a manged service provider

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty on 02890330250 or phil.doherty@vanrath.com in the strictest confidence.

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