Job description
VANRATH are delighted to be partnering with an organisation in Northern Ireland with the Recruitment of a Customer Liaison Officer to join a growing and dynamic company based in Newcastle, County Down.
Join a purpose-driven organisation dedicated to supporting communities through accessible banking. This organisation is at the forefront of financial inclusion, providing vital services in local communities across the country, with a collaborative team committed to making a real difference.
Salary/Benefits:
- £39,960 salary
- Comprehensive training programmes
- Contributory pension scheme
- Supportive and inclusive work environment
- Opportunity to develop customer service and operational skills
About your next employer
This organisation works within the financial services sector, partnering with local banks and building societies to ensure communities have reliable access to cash and banking services. As a leading organisation committed to social impact, it operates across multiple sites and employs a dedicated, community-focused team that reports to regional managers. You'll be part of a respected company that values trust, inclusion, and delivering integrity in all that it does.
About you
- Exceptional customer service skills with a friendly and approachable manner
- Strong communication skills to confidently engage with diverse customers
- Attention to detail and accuracy in task completion
- Comfortable using digital tools and technology
- Proactive problem-solver with a positive attitude
- Willing to work flexibly as part of a small, dynamic team
- Committed to embodying organisational values of trust, belonging, and service
What you'll do
- Welcome and assist customers with their banking needs in a friendly manner
- Support customers in accessing services via phone, online channels, or on-site ATMs
- Perform basic maintenance on ATMs and help customers operate devices confidently
- Maintain a safe, clean, and welcoming environment for all visitors
- Handle customer concerns diligently and escalate safety or service issues as required
- Promote and support the organisation's services within the local community to build trust and engagement
For further information on this job, apply via the link or contact Conor Birch for a confidential chat today.
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