Customer Experience Specialist (27k - Belfast)

Job Description

Job description

Become a Visitor Experience Officer with one of Northern Ireland's top public sector employers. This is an excellent interim role where you can play a key part in a vibrant and impactful organisation, delivering outstanding customer service to all visitors.

Multiple post available. Closing date for applications - 12 noon - Friday 14th June.

What's in it for you?

  • Salary - £26,691
  • Initial interim contract with view to extend
  • Monday to Saturday Shifts
  • 37 hours

About your next employer

Visitor Experience Officers are usually the first-person visitors will meet in Parliament Buildings. They are responsible for the following main duties: meeting and greeting visitors to Parliament Buildings; signposting and providing information; reception duties - signing visitors into the Building and issuing their security passes; welcoming visitors in Parliament Buildings' Great Hall; providing a range of guided tours of Parliament Buildings; providing administrative and operational support for activities undertaken by the Visitor Experience team including, but not limited to, event organisation (internal and external).

About you

  1. GCE 'A' level passes A*-C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.


  1. At least 2 years' experience in a customer focused role of:
  • Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
  • Working as part of a close-knit team to deliver a range of customer focused services to a high standard
  • Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
  • Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.


  1. At least 4 years' experience in a customer focused role of a) - d).

What you'll do

  • Providing high quality customer service to a diverse range of stakeholders and visitors;
  • Greeting visitors at reception and providing information, signing in visitors and providing security passes;
  • Welcoming visitors to Parliament Buildings and the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required;
  • Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner.
  • Assisting the Visitor Experience Supervisor and the Visitor Experience Manager to continuously improve and develop and Visitor Experience team by providing input, ideas and feedback.
  • Assisting with event management and delivery, problem solving and assisting event organisers as required;
  • Working closely with colleagues within the Visitor Experience team and being flexible and dynamic in relation to service delivery;
  • Building and maintaining good relationships with colleagues from other business areas and with Members.
  • Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
  • Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
  • Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.

To apply today contact Ethan Boylan in the strictest confidence.

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