Customer Engagement Specialist (Remote) 23.5k - Belfast

Job Description

VANRATH have partnered with a leading Energy Organisation that has superb faciities and progression opporutnities.

Due to a pending period of maternity the organisation is looking to recruit Customer Engagement Specialists

Shift: 37 hours across Mon - Fri, currently 9 am - 5 pm. Part time positions also available

Full Remote Working Available

4-6 weeks Training in Office then Full remote available

Salary

Salary: Starting salary £20,000 with opportunities to progress to £23,000, plus a 10% annual bonus, £500 bonus in Dec 22 and Feb 23, plus a retention bonus in March 23 (OTE approx. £23,500)

Responsibilities:

You will be the first point of contact for all domestic queries, responding to and delivering a customer experience that is second to none across either our sites.

  • The ideal candidate will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction.
  • You will be part of our inbound customer care team which endeavors to win and retain customers through your passion for great customer service
  • You will be responsible for updating our accounts using our Customer Care and Billing System
  • You will have the skills to listen carefully to our customers' needs to actively promote and establish payment schemes alongside our other products and services to match our customers' needs
  • You will be able to develop and maintain positive working relationships both internally and externally
  • Carry out all duties in line with company policies, procedures, and relevant industry guidelines

The Ideal Candidate:

  • At least 6 months' experience of working remotely
  • 6 Months Customer service experience
  • Excellent numerical, spoken, and written communication skills with the ability to listen effectively
  • Computer savvy with a good working knowledge of Microsoft Office
  • A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection

For further information on this vacancy, or any other Business Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Philip Doherty in the strictest confidence on 02890 330250 or apply via the link on this page.

Your competencies:

  • Communication
  • Taking Ownership
  • Drive for Results
  • Judgement and Decision Making
  • Managing Relations
  • People and Team Development

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