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Customer Adviser (IMMEDIATE START) (OTE £25K) Hybrid Working

Job Description

  • Job Reference: JM60422
  • Job Title: Customer adviser
  • Salary: £20-22,000 + benefits (OTE 25K)
  • Location: Belfast, Northern Ireland / Hybrid working 3/2 model

Cutomer Adviser
Are you looking for a change? Are you an customer service sales expert Interested in progressing your career working for a Leading financial firm

VANRATH are recruiting a Customer adviser for a specialist retirement finance company focusing on develop innovative investment solutions and developing staff .

£20-21,000 + bonus £5000

We are looking for positive enthusiastic person who can be the first point of contact for the business as a representative who can carry the company ethos and build a relationships with loyal customers.

Delivering a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.

We are seeking someone who is career driven and who is looking to take their next step/build a career within financial services.

You will

  • Provide a prompt, friendly and efficient initial point of contact for customers, helping with information they might request
  • Manage and maintain a diary system that ensures call-backs are well timed and delivered ·
  • Focus on customer satisfaction and service quality levels
  • · Build and maintain good relationships with customers ·
  • Clear and concise verbal communication skills
  • · Ability to effectively handle complaints

You are

  • Experienced in telephony based role
  • Customer orientated and have the customer's best interest at the heart of everything you do
  • Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
  • Extremely organised, with the ability to make intelligent decisions when faced with competing priorities
  • Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels
  • GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

Working for us, you get rewards…

  • A Competitive Salary + Bonus, an amazing Pension Scheme and Life Assurance
  • Along with 28 Days Annual Leave
  • Private Medical Cover and Income Protection, just in case
  • Plus, we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal

For further information on this vacancy, or any other Business Support roles in Belfast or wider Northern Ireland, please apply via the link below or contact John Magill for a confidential discussion