Calls Handler (Hybrid/North Belfast - 24.5k - Amazing Company!)

Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the North Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£24,500 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

  • First point of contact for our customers via inbound calls and other methods of communication.#
  • Providing a great customer service experience.
  • Direct, when appropriate to other departments to address the customer's needs.
  • Accurately recording/logging interaction with customers and updating account information.
  • Working with management to maintain best practices for efficient communication with customers.
  • Address customer questions about new products, services, promotions

The Ideal Person

  • Experience working in a similar role
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Recent Feedback from our candidates:

''In my eyes, VANRATH is the clear industry leader of recruitment in Northern Ireland. With a long history of placements, they have perfected the recruitment trade, which was made very clear to me during my time with them. Whether you plan to find your new role or work directly for VANRATH, you can expect nothing but the best.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I had a very positive experience working with Vanrath. They went way beyond my expectations and his diligence pulled through for me.''

Human resources (HR) is the umbrella term used to describe the management and development of employees in an organisation. Ultimately, it's all about increasing employee performance.

Behind production of every product or service there is an human mind, effort and man hours (working hours). No product or service can be produced without help of human being. Human being is fundamental resource for making or construction of anything. Every organisation desire is to have skilled and competent people to make their organisation competent and best.

Human: refers to the skilled workforce in an organization.

Resource: refers to limited availability or scarce.

Management: refers how to optimize and make best use of such limited or scarce resource so as to meet the organization goals and objectives.

Therefore, human resource management is meant for proper utilisation of available skilled workforce and also to make efficient use of existing human resource in the organisation. The best example in present situation is, construction industry has been facing serious shortage of skilled workforce. It is expected to triple in the next decade from the present 30 per cent, will negatively impact the overall productivity of the sector, warn industry experts.

Today many experts claim that machines and technology are replacing human resource and minimizing their role or effort. However, machines and technology are built by the humans only and they need to be operated or at least monitored by humans and this is the reason why companies are always in hunt for talented, skilled and qualified professionals for continuous development of the organization.

Therefore humans are crucial assets for any organisation, although today many tasks have been handing over to the artificial intelligence but they lack judgement skills which cannot be matched with human mind.

"The automation of factories has already decimated jobs in traditional manufacturing, and the rise of artificial intelligence is likely to extend this job destruction deep into the middle classes, with only the most caring, creative or supervisory roles remaining" -British theoretical physicist Stephen Hawking

It is undisputed fact that humans are being replaced by artificial intelligence which are in the form of robots. But all jobs cannot be handed over to Robots, to say in other words robots have its own limitations and all roles cannot be handled by robots. Though British theoretical physicist Stephen Hawking, Cambridge professor expressed about destruction of middle-class jobs due to raise of artificial intelligence, he still felt that natural intelligence or need for application of human mind is inevitable in certain roles.